How can I contact Wiqra?
You can email us at info@wiqra.com where our customer service team will be happy to help you with whatever you need!
1. How long does shipping take?
Shipping times may vary depending on your location. Typically, it takes between 2-4 WEEKS for your order to arrive. Please note that international orders may take longer due to customs clearance.
2. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund. Please refer to our refund policy for more details.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier's website.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. However, please note that additional customs fees and import duties may apply. These fees are the responsibility of the customer and are not included in the shipping cost.
5. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
6. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
7. Are your products eco-friendly?
Yes, we are committed to offering eco-friendly products. We strive to source materials that are sustainable and environmentally friendly. We believe in responsible manufacturing practices and aim to minimize our impact on the planet.
8. How do I contact customer support?
If you have any questions or need assistance, please feel free to contact our customer support team. You can reach us by email at info@wiqra.com
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@wiqra.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.